Refund policy

Refund policy

RETURN FORM – complete the form and send it back to us together with your order.

Complete the return form and arrange to send your parcel to the following address:

Merchandise Unlimited Resources sp. z o.o.
ul. Basztowa 23/1
31-156 Kraków
Poland

RIGHT OF WITHDRAWAL

The Consumer has the right to withdraw from a Product Sales Agreement concluded through the Store within 14 days, without giving any reason and without incurring any costs other than those provided for by law.

The 14-day withdrawal period begins on the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes possession of the Product. If the Sales Agreement covers multiple Products delivered separately, in batches or in parts, the withdrawal period begins when the last Product, batch or part is received.

To meet the withdrawal deadline, it is sufficient to send a statement of withdrawal from the Sales Agreement to the Store’s address before the deadline expires.

If the Consumer withdraws from the Agreement, they must return the purchased Product to the Store’s address without undue delay and no later than 14 days after submitting the statement of withdrawal from the Sales Agreement.

The Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

The Store must reimburse all payments received from the Consumer without undue delay and no later than 14 days after receiving the Consumer’s statement of withdrawal. The reimbursement will be made using the same payment method that the Consumer used to purchase the Product, unless the Consumer has agreed to another reimbursement method that does not incur any costs for them.

The Store may withhold reimbursement until it has received the returned Product or the Consumer has provided proof that the Product has been sent back to the correct Store address.

The Store must promptly acknowledge receipt of the Consumer’s statement of withdrawal. This confirmation will be sent by email.

COMPLAINTS

The Seller must provide the Customer with a Product that conforms to the Agreement, meaning that it is free from defects, unless those defects have been directly and clearly disclosed to the Customer in the Product description.

The Customer may submit a complaint, including by the following means:

a. In writing to: MERCHANDISE UNLIMITED RESOURCES Sp. z o.o., ul. Basztowa 23/1, 31-156 Kraków, Poland.
b. By email to: yfl@mur.global.

The complaint must include the reasons for submitting it, details of the Agreement, information identifying the Customer, a correspondence address, telephone number, email address and a description of the action the Customer requests the Seller to take. This includes a request to bring the Product into conformity with the Sales Agreement through replacement or repair, a request for a price reduction, or a statement of withdrawal from the Agreement where the Product’s lack of conformity with the Agreement is significant.

To help us process the complaint more quickly, we also recommend including:

a. Information and circumstances relating to the complaint, particularly the nature of the Product’s lack of conformity with the Agreement (defect) and the date on which it arose.
b. Photographs documenting the defect.

These additional details are recommendations only. Omitting them does not affect the validity of the complaint.

The Seller will respond to the Customer’s complaint without undue delay and no later than 14 calendar days after it is submitted. If the Seller does not respond within this period, the complaint will be deemed accepted as justified.

A Customer exercising their rights under the statutory warranty must make the Product requiring repair or replacement available to the Seller. The Seller will collect the Product from the Customer at the Seller’s expense.

CUSTOMER CONTACT

The Buyer may contact the Seller using either of the following methods:

a. By email: yfl@mur.global.
b. By post: ul. Basztowa 23/1, 31-156 Kraków, Poland.

If you need any further assistance, please let us know!

Poniżej angielskie tłumaczenie otwartej polityki zwrotów, gotowe do wklejenia. Nie zostało zapisane w Translate & Adapt. Refund policy [RETURN FORM](https://cdn.shopify.com/s/files/1/0902/6443/7070/files/FORMULARZ_ZWROTU_EXPORT_MUR._aa35ae99-5ec0-4130-bcc0-7760e3f6422a.pdf?v=1745917438) – complete the form and send it back to us together with your order. Complete the return form and arrange to send your parcel to the following address: Merchandise Unlimited Resources sp. z o.o. ul. Basztowa 23/1 31-156 Kraków Poland RIGHT OF WITHDRAWAL The Consumer has the right to withdraw from a Product Sales Agreement concluded through the Store within 14 days, without giving any reason and without incurring any costs other than those provided for by law. The 14-day withdrawal period begins on the day on which the Consumer, or a third party designated by the Consumer other than the carrier, takes possession of the Product. If the Sales Agreement covers multiple Products delivered separately, in batches or in parts, the withdrawal period begins when the last Product, batch or part is received. To meet the withdrawal deadline, it is sufficient to send a statement of withdrawal from the Sales Agreement to the Store’s address before the deadline expires. If the Consumer withdraws from the Agreement, they must return the purchased Product to the Store’s address without undue delay and no later than 14 days after submitting the statement of withdrawal from the Sales Agreement. The Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning. The Store must reimburse all payments received from the Consumer without undue delay and no later than 14 days after receiving the Consumer’s statement of withdrawal. The reimbursement will be made using the same payment method that the Consumer used to purchase the Product, unless the Consumer has agreed to another reimbursement method that does not incur any costs for them. The Store may withhold reimbursement until it has received the returned Product or the Consumer has provided proof that the Product has been sent back to the correct Store address. The Store must promptly acknowledge receipt of the Consumer’s statement of withdrawal. This confirmation will be sent by email. COMPLAINTS The Seller must provide the Customer with a Product that conforms to the Agreement, meaning that it is free from defects, unless those defects have been directly and clearly disclosed to the Customer in the Product description. The Customer may submit a complaint, including by the following means: a. In writing to: MERCHANDISE UNLIMITED RESOURCES Sp. z o.o., ul. Basztowa 23/1, 31-156 Kraków, Poland. b. By email to: yfl@mur.global. The complaint must include the reasons for submitting it, details of the Agreement, information identifying the Customer, a correspondence address, telephone number, email address and a description of the action the Customer requests the Seller to take. This includes a request to bring the Product into conformity with the Sales Agreement through replacement or repair, a request for a price reduction, or a statement of withdrawal from the Agreement where the Product’s lack of conformity with the Agreement is significant. To help us process the complaint more quickly, we also recommend including: a. Information and circumstances relating to the complaint, particularly the nature of the Product’s lack of conformity with the Agreement (defect) and the date on which it arose. b. Photographs documenting the defect. These additional details are recommendations only. Omitting them does not affect the validity of the complaint. The Seller will respond to the Customer’s complaint without undue delay and no later than 14 calendar days after it is submitted. If the Seller does not respond within this period, the complaint will be deemed accepted as justified. A Customer exercising their rights under the statutory warranty must make the Product requiring repair or replacement available to the Seller. The Seller will collect the Product from the Customer at the Seller’s expense. CUSTOMER CONTACT The Buyer may contact the Seller using either of the following methods: a. By email: yfl@mur.global. b. By post: ul. Basztowa 23/1, 31-156 Kraków, Poland. If you need any further assistance, please let us know!